Questions, answered

Book online any time through our Jane booking page, or call (905) 481-4972 during clinic hours. New patients can choose any practitioner.

No. Chiropractors, physiotherapists, massage therapists, kinesiologists and acupuncturists can all be seen directly in Ontario. Some insurance plans ask for a physician’s note before reimbursing, so check your plan.

We are at 1020 Brevik Place, Unit 5, Mississauga, with free on-site parking.

Yes, Saturday mornings from 9:30 am to 1:00 pm. Weekday hours run into the evening Monday to Thursday.

Direct billing is available for eligible plans. The clinic can help with billing details, but your insurer determines coverage and reimbursement. Check exclusions, limits and any referral requirements before treatment.

Most extended health plans include some coverage for these services. Amounts and rules vary by plan, so check your benefits booklet.

A first visit usually includes a history and assessment appropriate to the practitioner’s scope. Findings, options and next steps should be explained, including whether treatment or referral is appropriate. Treatment is provided only with your consent.

Bring your insurance information, any relevant imaging or medical reports, and wear comfortable clothes that let us see and move the area being treated.

If you are unsure, book an initial assessment with a chiropractor or physiotherapist. Our team works together and will involve massage therapy, kinesiology or acupuncture when it helps.

No. Chiropractors are primary-contact practitioners in Ontario, so you can book directly. Some extended health plans ask for a physician’s note before they reimburse, so it is worth checking your benefits.

Manipulation is not suitable for everyone. Discuss expected benefits, temporary effects, possible serious risks and alternatives before deciding. Neck manipulation requires a specific discussion of risks. You can decline manipulation or ask about other options.

Not necessarily. The popping sound is gas moving within the joint and is not a measure of success. Many visits focus on soft-tissue work, acupuncture and exercise instead.

A sports-specialist chiropractor has completed post-graduate training in sports sciences, covering diagnosis of athletic injuries, sideline care, return-to-play decisions and rehabilitation programming.

No referral is needed to book physiotherapy in Ontario. Some insurance plans require one to reimburse, so check your benefits booklet or call your provider.

Direct billing is available for eligible plans. Confirm the billing arrangements with the clinic and coverage, limits and reimbursement with your insurer.

Follow your surgeon’s instructions, but for many procedures early, protected rehab is part of the plan. We coordinate with the protocol you were given.

There is plenty of overlap, and our team works together. If you are unsure, book an assessment with either and we will route you to the right person.

Most extended health plans in Ontario cover massage therapy by a Registered Massage Therapist. We can direct bill many plans; some require a physician’s note, so check your coverage.

Pressure should be agreed with you and adjusted at any time. You can ask for lighter pressure or stop. Pain is not proof that treatment is working; discuss persistent or concerning symptoms with an appropriate health professional.

Anything comfortable. You undress only to your comfort level and are properly draped throughout the treatment.

Registered Kinesiologists are regulated health professionals trained in exercise science and rehabilitation. They can work with injuries and medical conditions, and coordinate with your chiropractor or physiotherapist.

Some extended health plans cover kinesiology. Check your plan wording, and ask the front desk if you are unsure.

Sensations vary. Tell the practitioner about pain or concerns during treatment. Ask about expected effects, risks and alternatives before consenting; you can ask to stop.

Both use fine needles. Dry needling targets trigger points in muscle based on Western anatomy; traditional acupuncture follows TCM principles and point selection. At Apex, several clinicians offer contemporary medical acupuncture and ZhenZhen offers traditional TCM acupuncture.

Cupping can leave temporary skin marks, but it is not risk-free. Persistent discoloration, burns and infection are possible. Ask the practitioner about risks and seek appropriate advice for a concerning skin reaction.